| SUPPORT POLICIES |
| Support Contact | Primary Support Number. 0418 338255 Secondary Support Number confidentially provided to enrolled clients only. |
| Support options are as follows. |
| Standard Business Hours | 9:30 am to 5:30 pm Monday to Thursday.
9:30 am to 4:00 pm Fridays.
Closed Public and Jewish Holidays. |
| Standard Support Level Software Variable | Option 1. Software support and maintenance charge,for low volumes, 5% of revenue through Kiosk. |
| Standard Support Level Software Fixed | Option 2. Software support and maintenance charge is available for a fixed price by quotation. |
| Standard Support Level Hardware | Fees are based on specific hardware, please refer to price list. |
| Medium Level Support Hardware & Software | This service is available Sunday to Thursday 9:30am to 2am, Fridays 9:30 to 4:00pm. Terms and Conditions quoted on request for each location. |
| High Level Support Hardware & Software | This 365 x 7 x 24 service is available and is quoted on request for each location. |
| Hourly Fees Check Inn Systems | Out of Hours Check Inn Systems support is available at $120 plus GST per hour. Phone and Remote support would be invoiced in 15 minute increments (or part there of). Onsite support has a minimum charge time per incident of 1 hour and is then invoiced in 15 minute increments. |
